Refunds & Exchanges
Please review our final sale policy carefully before completing your purchase.
NO REFUNDS. NO EXCHANGES.
All purchases are final sale. Refunds and exchanges are not accepted for normal purchases, except where our team confirms a genuine defect or where required by applicable law.
Please purchase carefully.
Because Absolute Outlet offers outlet and sale merchandise, all purchases are considered final sale.
All Sales Are Final
All purchases are final sale. Please review your product and sizing information carefully before purchasing.
No Refunds
Refunds are not accepted for normal purchases except where our team confirms a genuine defect or where required by applicable law.
No Exchanges
Exchanges are not accepted for normal purchases. Confirmed defective items may qualify for an exchange or replacement.
Defective Items
If you believe an item is defective, contact our team before sending it back. We will review the item and determine whether the issue qualifies as a genuine defect.
Unauthorized Returns
Please do not send items back without contacting our team first. Unauthorized returns may not be accepted or processed.
A genuine defect is different.
If you believe an item has a genuine manufacturing defect, contact our team before returning anything. Our team will review the item and determine whether the issue qualifies.
Contact Our Team
Contact us before sending an item back and provide your order information and details of the issue.
Our Team Reviews
Our team will review the item and the circumstances surrounding the reported issue.
Defect Confirmed
If we determine that the item has a genuine manufacturing defect, a return, replacement, or exchange may be approved.
Normal wear, accidental damage, misuse, improper care, sizing or fit issues, and damage occurring after delivery do not automatically qualify as defects.
Know before you buy.
Take a moment to verify your product, size and order details before completing checkout.
Check Your Size
Please review available sizing information carefully before placing your order.
Review Your Order
Confirm the product, size, quantity, and shipping information before completing your purchase.
Purchase With Care
All purchases are final sale except for confirmed defective items or situations required by applicable law.
Frequently asked questions.
Everything you need to know about our final sale and defective item policy.
Can I return an item? +
Purchases are final sale. Returns are not accepted except where our team confirms a genuine defect or where a return is required by applicable law.
Can I exchange an item? +
Exchanges are not accepted for normal purchases. If our team confirms a genuine defect, an exchange or replacement may be approved subject to availability and applicable law.
What if my item is defective? +
Contact our team before sending the item back. We will review the issue and determine whether the item qualifies as a genuine defect.
Who decides if it is defective? +
Our team will evaluate the reported issue and determine whether it is a genuine defect based on the condition of the item and the circumstances involved.
What if the item does not fit? +
Sizing and fit issues are not considered defects. Please review sizing information carefully before purchasing.
What if I change my mind? +
Change-of-mind purchases are final sale and cannot be returned or exchanged.
Can I send it back first? +
No. Please contact our team first. Unauthorized returns may not be accepted or processed.
Have a question?
If you believe your item has a genuine defect, contact our team before sending the item back.