Refund policy

Refund & Exchange Policy

Please Purchase Carefully

Absolute Outlet offers clearance, outlet, discounted, and sale merchandise. Because these items are offered at reduced prices, all purchases are considered final sale, except where otherwise required by applicable law or where Absolute Outlet confirms that an item has a genuine manufacturing defect.

Please review product descriptions, specifications, photos, sizing information, and measurements carefully before placing your order.

1. All Sales Are Final

All purchases made through Absolute Outlet are final sale.

We do not accept returns or exchanges simply because you:

  • Changed your mind
  • Ordered the wrong size
  • Ordered the wrong product
  • No longer need the item
  • Found the item elsewhere
  • Do not like the color, appearance, or fit
  • Purchased an item without reviewing the product or sizing information

For this reason, please make sure your order and sizing are correct before completing your purchase.

2. No Refunds

Refunds are not accepted for normal purchases.

Once an order has been placed and processed, it cannot ordinarily be returned for a refund.

This policy does not affect any rights or remedies that may apply under applicable law or situations where Absolute Outlet determines that an item has a genuine manufacturing defect.

3. No Exchanges

Exchanges are not accepted for normal purchases.

We do not exchange items because of incorrect sizing, fit, color preference, change of mind, or other customer preference.

An item confirmed by Absolute Outlet to have a genuine manufacturing defect may qualify for a replacement or exchange at our discretion.

4. Defective or Damaged Items

A genuine manufacturing defect is treated differently from normal wear, accidental damage, misuse, or an issue with sizing or fit.

If you believe your item has a manufacturing defect, contact Absolute Outlet before sending the item back. Do not return an item without receiving instructions from our team.

Please provide:

  • Your order number
  • Product name or SKU
  • A description of the issue
  • Clear photographs or videos showing the issue
  • Any other information requested by our team

Our team will review the item and the circumstances surrounding the reported issue.

5. Defect Review

Submitting a defect claim does not automatically mean that the item qualifies for a refund, exchange, or replacement.

After review, Absolute Outlet will determine whether the reported issue appears to be a genuine manufacturing defect.

If a manufacturing defect is confirmed, we may, depending on the circumstances and availability:

  • Repair the item
  • Replace the item
  • Exchange the item
  • Provide another appropriate remedy

Any remedy will be determined by Absolute Outlet based on the nature of the defect and the circumstances of the claim, subject to applicable law.

6. What Is Not Considered a Manufacturing Defect

The following generally do not qualify as manufacturing defects:

  • Normal wear and tear
  • Damage caused by use or accidental damage
  • Improper care, cleaning, washing, or storage
  • Misuse or modification of the product
  • Damage caused after delivery
  • Damage caused by improper use
  • Sizing or fit issues
  • Customer preference regarding appearance or color
  • Cosmetic changes resulting from normal use
  • Damage resulting from failure to follow product care instructions

7. Clearance and Outlet Merchandise

Clearance, outlet, discontinued, open-box, closeout, and other specially discounted merchandise may have been discounted because of its condition, packaging, availability, discontinued status, or other commercial reasons.

The product listing and description should be reviewed carefully before purchase.

Unless otherwise stated, outlet and clearance merchandise is final sale and is not eligible for return or exchange, except where required by applicable law or where Absolute Outlet confirms a genuine manufacturing defect.

8. Order Errors

Please review your order carefully before completing checkout.

If you believe you received a product that is different from what you ordered, contact us promptly with your order number and photographs of the item received. We will review the issue and determine the appropriate resolution.

9. Unauthorized Returns

Please do not send merchandise back to Absolute Outlet without contacting our team first.

Unauthorized returns may not be accepted or processed.

10. Contact Us

If you believe you received an item with a genuine manufacturing defect or received an item different from what you ordered, please contact Absolute Outlet before returning the merchandise.

Absolute Outlet reserves the right to review each claim individually and determine whether the reported issue qualifies for a remedy under this policy, subject to applicable law.

Important: Nothing in this policy is intended to limit or waive any rights or remedies that cannot legally be excluded under applicable federal, state, or local law.